FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some frequently asked questions regarding shipping, returns and exchanges.
Frequently asked questions
Custom-made items are made one by one after you place your order, so it takes about 5 to 6 weeks for them to be ready. Ready-made items will be shipped within about a week of your order.
About orders
Below are some frequently asked questions about ordering.
About the product
Below are some frequently asked questions about our products.
Frequently asked questions
You can view it at our reservation-only SHOWROOM in Asakusa.
You can purchase it at stores nationwide. Each store has a different lineup, so please contact the store directly for details.
For more information, please see the following page.
Available at: