FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping
When will my order arrive?
Made-to-Order Items
All made-to-order items are handcrafted individually after your order is placed. Please allow approximately 5–6 weeksfor production before shipment.
Ready-to-Ship Items
Ready-to-ship items are typically dispatched within 1 week of placing your order.
Do you ship internationally?
Yes, we ship internationally.
Important Information for International Shipping
Please note that the price of this product does not include import duties, taxes, or customs fees. These charges may be imposed according to the regulations of the destination country or region and are the responsibility of the customer.
Can I combine an additional order with my existing order?
Please note that we may not be able to combine orders depending on the timing or the status of your order.
Whenever possible, orders placed for the same shipping address will be combined into one shipment if separate deliveries are not necessary.
If your orders are combined, the shipping fee for one order will be refunded.
About orders
What payment methods do you accept?
Payment Methods We Accept
We accept the following payment methods:
Credit & Debit Cards Visa, Mastercard, American Express, and JCB
Digital Wallets Shop Pay, Apple Pay, and Google Pay
PayPal Pay securely using your PayPal account.
Cash on Delivery Pay in cash when your order is delivered. (Available for domestic orders only.)
About the product（Guitar&Bass Strap)
Can I see your custom guitar straps in person?
Our custom guitar straps are available to view and purchase at our authorized retailers nationwide.
Please note that each retailer carries a different selection, so we recommend contacting the store directly for details on their current lineup.
If you are in Tokyo, our products are available at stores including Yamano-Gakki in Ginza, Guitar Planet in Ochanomizu, and Heartman Guitars Ikebe-Gakki in Shibuya, among others.
We are currently preparing a dedicated Stockists page on our website. Thank you for your patience while we complete it.
What kind of leather do you use for your straps?
All AQUBE's guitar, bass, ukulele, mandolin, and banjo straps are made from premium genuine leather.For more details, please visit our Leather page.
I saw a color at an event that is not available online. Can I order it?
Some colors may not have been added to our online store yet.
Please check back soon, or contact us through our inquiry form if you would like to place an order. We would be happy to assist you via email.
Can I customize the color of the AQUBE logo and stitching?
We apologize, but customization of the logo and stitching colors is not available for standard orders, except for artist models and OEM projects.
If you are interested in OEM production (manufacturing products for commercial sale in larger quantities), please contact us through our inquiry form.
Can you enlarge the hole for the locking pin?
If you need larger holes for strap locks, please let us know in the notes section when placing your order.
For existing AQUBE products, we can enlarge the holes free of charge if you cover the round-trip shipping costs.
Please contact us through our inquiry form first.
Can you enlarge the hole for an electro-acoustic guitar?
・For thin endpins, we have a product called TailSlim. Please see this blog post for product details: New strap for acoustic guitars!
・For regular thickness endpins, please specify in the notes section when ordering.
・If you would like to enlarge a hole in your existing AQUBE product, we will do it for free if you cover the round-trip shipping costs. Please start by contacting us via inquiry.
The strap is a bit long; can you add another hole?
If you would like additional holes drilled in your existing AQUBE product, we will do it free of charge if you cover the round-trip shipping fees. Please contact us first via inquiry.
I want to buy a custom strap without waiting.
Sound House carries our completed basic color custom guitar straps. For other items, please contact the music stores directly.
Can I buy just the tail end of a custom strap?
It can be purchased here. If the leather you want is not on the list, please contact us.
I would like to add a name to my custom strap, but will it be ready in time?
As customization is the final step, please feel free to contact us. Please request any additional customization within approximately two weeks of placing your order.
About the product (ukulele strap)
Is the botanical print ukulele strap used by Tomoki Suzuki no longer available for purchase?
We are very sorry, but there are no plans for a restock at this time. We would be grateful if you would consider the "Ka Pilina Ukulele Strap," also a collaboration model with Tomoki Suzuki.
I have a ukulele with a pickup. Do I not need an endpin part for a custom ukulele strap?
At the bottom of the product page for custom ukulele straps, you will find information about our hole expansion service. Please confirm the desired expansion locations and write "Expand hole for pickup" in the remarks section when placing your order. You can also enjoy combining colors by intentionally using end pin parts.
Other
I want to visit AQUBE's showroom.
As we operate strictly by appointment, with the second and fourth Saturdays and Sundays as regular holidays, and visiting hours from 10:00 to 17:00, please provide several preferred dates and times via the contact form. Please allow ample time for a response, as staff may be absent due to meetings or business trips since this is an office.
How do you pronounce AQUBE?
AQUBE MUSIC PRODUCT is our official name, pronounced “Ah-koo-bee Music Products.”
You can simply call us AQUBE (“Ah-koo-bee”) for short.